Every year, Kenexa surveys thousands of employees around the world through our customers and the Kenexa Research Institute. This data shows that “employee rewards” (pay and benefits) are not consistent drivers of employee loyalty to a company.

Instead, employees rank “recognition from managers” as one of the most important factors that drives their commitment. I think most of us have heard the phrase “People don’t leave jobs, they leave managers.”

Therein lies a big part of the answer for organizations to address the challenge of attrition. You have to train managers to be better managers.