Call Center and Support Solutions
Kenexa Better Center delivers solutions specifically for call centers—alleviating the high cost of employee turnover. We will connect you with better talent, as a result of providing higher quality candidates that have the skills, talents and culture to match your contact center. For you, this means more productivity, less absenteeism and employees who stay with your company longer.
Candidate Care Center (C3)
Kenexa Candidate Care Center provides support to candidates through the various levels of pre-hiring, whether it is actively scheduling interviews, preparing for interviews, providing guidance through the onboarding processes, or managing offers and verifying backgrounds. We will support and enculturate your candidates through your unique interview and new hire process.
Fit Compass™ is the next generation of our quality-of-hire solution series. It is an assessment designed to provide clarity around an individual’s strengths and work style to help define their fit with the organization, team and job.
Fit Compass is aligned with the Kenexa Cultural Insight survey to measure the same set of 12 archetypes. The Kenexa Cultural Insight measures the culture or personality of an organization. Fit Compass complements this by measuring the personality of individuals. Fit Compass can be quickly deployed within an organization for a variety of applications including interviewing, onboarding, employee development and career planning, team building and team effectiveness as well as building, changing or preserving the culture of the organization.
For employees, Fit Compass will:
- Improve the onboarding experience and engagement
- Increase understanding of how to navigate the company’s culture and improve fit
- Accelerate performance and engagement
For managers, Fit Compass will:
- Help with the interview process with additional questions regarding fit
- Facilitate employee development and career planning
- Assists with succession planning by preserving, building or helping to change the team and/or organizational culture