Proven Results: Increasing ROI with Employee Assessments
Long-term Kenexa clients have seen dramatic improvements in key business outcomes through the deployment of our Assessment solutions. We have tied our Assessments to key individual and organizational outcomes such as decreased absenteeism, turnover and theft, as well as increases in productivity, sales, customer satisfaction and profitability. We seek to understand key levers of your business metrics and design tools to help you recruit and develop employees that will deliver maximum customer, financial and operational outcomes. To help prove the Return on Investment in using our Employee Assessments, we evaluate the impact of hiring higher quality candidates on organizational metrics. Below are three examples of these studies.
Call Center ROI Case Study
In a leading call center organization, we compared performance and retention records of those hired immediately prior to implementation of our Assessment with those hired immediately after implementation of our Assessment. Individuals selected after the implementation of the Assessment were rated 10.9 percent higher on Quality-Related objectives than employees who were selected prior to the Assessment.
Candidates who were selected based on our Assessment were rated 12.26 percent higher in overall Work Habits and 11.8 percent higher for Project-Specific Accountabilities than those who were selected prior to the Assessment. In relation to Overall Performance, post group employees were rated 6.46 percent higher compared to those in the pre-assessment hire group. Most importantly, our Assessment improved turnover in the Call Center by more than 13 percent, enhancing overall business productivity and performance.
Telecommunications ROI Case Study
A large telecommunications company turned to us to hire effective employees for Customer Service positions, which were considered strategically important to the organization’s success. We helped the company develop a custom Assessment that measured sales ability, customer service, teamwork and task performance.
After administering the Assessment, we conducted a validation study and found that the top third of scorers rated 19 percent better than the bottom third of scorers. Similarly, those scoring in the top 50 percent of the Assessment were 5.6 percent more productive overall than the average representative and sold 18.2 percent more per year in total goods and services than the average representative. Selecting candidates who scored in the top 50 percent resulted in productivity estimates that were worth $1,325,000 per year—an obvious impact on the organization’s business success.
Retail ROI Case Study
We recently partnered with a large wireless phone company to help select managers at multiple retail store locations. After one year of using Kenexa Assessments, those employees rated as above average, or “A” candidates, had 12.6 percent higher performance scores than those rated as below average, or “C” candidates. Above average managers who were selected based on our Assessments were also $8,000 more productive annually, significantly impacting the wireless company’s bottom line.