Kenexa believes that predicting applicants’ behaviors is just as important as determining their typing speed and accuracy. Kenexa has studied employees in call centers across the country and has developed specific Behavioral Success Profiles for outstanding call center providers. This process is efficient and allows organizations to use a validated system that has been linked to job performance measures, such as absenteeism, customer satisfaction, retention and worker compensation.

Kenexa also offers services that assist organizations in recruitment, screening and rapid deployment of new call center operations. We provide experienced recruitment staff and technology to select and establish new centers or to maintain full employment at existing centers.