Call Center Supervisor Selector provides a broad range of proven performance-predicting questions designed to elicit responses that reveal candidate personality traits, biographical history and problem solving ability. This assessment is ideal for hourly or salaried team leader/supervisory positions.

Data from the Call Center Supervisor Selector is translated into an individual profile of each candidate’s likely strengths and limitations in terms of the following competencies:

• Achiever: An internal drive to be busy, active and get things done
• Assertiveness: Direct and effective communicator even when resistance is encountered
• Competition: The desire and need to win and excel; highly competitive individuals find themselves involved in activities where they have potential to succeed.
• Customer Service: Has no limitations on the level of service toward customers; maintains high standards for quality, production and responsiveness to the customer
• Developer: Receives satisfaction from the growth of the employees with whom they are working
• Relator: Able to establish relationships and build ongoing rapport
• Responsibility: A natural capacity for taking psychological ownership of work and commitments
• Team: Ability to build mutually supportive relationships with co-workers

View other Job Specific Assessments