Because service organizations are judged on the quality of their employees, the CS7 personality questionnaire is designed specifically for recruiting customer service personnel. Our Customer Service Questionnaire measures key personality traits for customer-facing positions against a norm group of customer service employees for relevance and accuracy.

The CS7 is simple to use and generates an easy-to-understand report and interview guide. The Customer Service Personality Questionnaire incorporates profile matching software and profile templates for a range of positions making it effective in improving performance and reducing attrition for face-to-face and call center jobs. The CS7 is ideal for assessing a wide range of positions, but is sensitive enough to identify high performing candidates.

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