The Customer Service Representative Selector has been designed to help identify high performing Customer Service Representatives. In addition to predicting overall job success, this 60 item questionnaire also provides an individual profile of each candidate's likely strengths and limitations in terms of the following competencies:

• Responsibility: A natural capacity for taking psychological ownership of work and commitments
• Positivity: Consistently upbeat and optimistic during times of stress and adversity
• Pride: A feeling of importance, self-satisfaction and self-worth resulting from certain achievements
• Focus: Strong concentration toward meeting both short-and long-term goals in a very timely and thorough manner
• Discipline: Maintains a more organized approach to work resulting in better preparation and follow through
• Assertiveness: Characterized as being very straightforward in vocalization and behavior
• Customer Service: An inherent desire to provide a high level of service to others
• Adaptability: A natural ability to easily and comfortably handle change
• Interpersonal: High mutuality of awareness and support with the employees
• Achiever: An internal drive to be busy, active and accomplish tasks

View other Job Specific Assessments