Telesales and Service Selector is a 135-item questionnaire designed to identify candidates who apply for hourly positions such as customer service representatives, reservation sales agents, collectors and telemarketing professionals. In addition to predicting overall job success, the Telesales and Service Selector also provides an individual profile of each candidate's likely strengths and limitations in terms of the following seven competencies:

• Conscientiousness: Self-disciplined and respectful of authority; willing to follow procedures; accountable, self-determined and dependable
• Education:Earned good grades in school; participated in school activities
• Experience: Work history including tenure in customer service and sales positions
• Past Performance: Record of high achievement and attendance at work and school; persistent; customer service and sales experience; demonstrates leadership
• Situational Savvy: Evidence of good judgment and problem-solving skills in customer service, sales and other situations
• Stability: Even-tempered, mild-mannered, positive, optimistic and well-adjusted
• Thinking Ability: General cognitive reasoning skills, mathematical ability and verbal skills

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