Kenexa employs a staff of consultants who not only understand the nature of survey research and design, but also understand the complexities of each client’s business. We conduct analyses that link survey results to business metrics. By linking the survey results to the performance variables of each organization, Kenexa can recommend actions for improved performance.
Survey results have often been under-utilized, merely providing managers with a gauge of employee satisfaction or a benchmark against other companies. However, survey results are increasingly being used to guide tactical issues and strategic initiatives. The savings associated with optimal human capital management are well-documented. Kenexa's consulting staff can design a program that is tailored to specific industries and to each firm.
Kenexa has documented the relationship between employee attitudes and business outcomes, such as customer satisfaction, employee retention and management effectiveness. This information has been used to improve customer satisfaction, increase efficiency and ultimately increase the bottom line.
The Return on Investment of the survey process can be seen through Linkage Analysis. Linkage Analysis builds strategic business models by testing relationships between employee engagement and business performance. Kenexa's linkage research helps organizations use employee survey results to better understand how employee engagement impacts key performance indicators and what components of the work environment are most critical for driving employee engagement and sustained business growth.
Linkage Examples
- Profitability per Business Unit
- Safety Indices
- Turnover
- Customer Satisfaction
- Quality
- Worker's Compensation
- Time and Attendance