High-quality feedback is one of the best tools for employees to maximize their potential within each organization. Kenexa 360º Multi-Rater feedback has become an integral part of employee development and performance management among the world’s best-led organizations. Kenexa provides multi-rater surveys that are methodologically sound and delivered through one of the most advanced, user-friendly systems in the industry.

With our deep expertise in measurement and assessment, Kenexa 360º Multi-Rater processes can be designed to improve the quality of data available to management in making decisions regarding not only leadership development activities and experiences, but also staffing, succession planning, high potential selection and development, performance management and compensation. Our Multi-Rater solutions draw upon years of research and consistently demonstrate that properly designed and implemented 360º processes produce data that is more reliable, valid and fair when compared to traditional single-source evaluations.

Kenexa 360º Multi-Rater

Kenexa 360º Multi-Rater offers large-scale strategy implementation, competency development, leadership success profiling and customized online assessment. We offer a complete range of services supporting each organization’s Multi-Rater survey program.

Benefits

• Provide real-time meaningful feedback to managers
• Pinpoint strengths and weaknesses for development
• Reinforce and measure organizational values
• Provide higher quality information for personnel decisions
  

Features

Multi-Raters Assess Leadership Skills and Competencies
Leadership skills and competencies include planning, communication, staff development, customer focus and interpersonal relationships. Our staff psychologists have decades of experience, and every item that is developed must meet certain criteria, be consistent with APA standards and be approved by client contacts.

Most Effective Long-Term Multi-Rater Feedback Processes
Kenexa takes a custom approach to process design by tailoring each survey around the culture and needs of each organization. Just as no two organizations are the same, no two 360º Multi-Rater processes are identical. Each process leverages the needs and strengths of the company that create its competitive advantage.

Proven Track Record of Success
Kenexa has a proven track record of managing large-scale survey projects of a global scope. We were founded on the premise that continued investments in state-of-the-art technology allow us to deliver survey services that are easy to administer.

Coaching One-On-One and Facilitator Training
Kenexa provides professional executive coaching as an option for both individual and group development. Kenexa also offers internal training for each organization’s facilitators and coaching staff, and can create a developmental suggestion book that accompanies the survey report as part of a leadership development course or in support of employee development components of performance management.

Kenexa Survey Scorecard
Survey data is integrated into an online portal for point-and-click action planning and follow-through. As a fully hosted web-based system, Kenexa Survey Scorecard enables managers and leaders to view survey results, examine priority issues and access resources for improvement.

Kenexa can also provide a full range of analytical reports and training materials to support the behavior change process. An assessment itself is not enough to initiate long-term change. Combining assessment with coaching, easy access developmental tools and a ‘no-excuses’ follow-up process creates accountability and a powerful catalyst that can dramatically increase the long-term success of any leadership development initiative.


Multi-Rater Tools and Systems

• Online Surveys: We are capable of processing more than one million surveys within a 24-hour period.
• Forms Scanning: Highly accurate, high capacity solution capable of scanning 50,000 surveys per day
  
• Rater Registration: Participants select the people from whom they will receive feedback (if needed) and automate primary manager approval.
  
• Rater Training: Our web-based program helps raters better understand the rating scale and gives suggestions based on real situations. This exercise leads to more reliable feedback and wider distribution of scores.
  
• Tracking: Enables the user to track and monitor all phases of the survey process
  
• Help Desk: Customer-friendly Help Desk assists in multiple phases of survey administration and reporting
  
• Client Services: Responsible for all day-to-day interaction and project management

Translating Data Into Improvement
Individual feedback reports highlight the participant’s perceived strengths and development needs. The flexibility offered by Kenexa’s modular reporting format is virtually endless. 360º reports enhance the usability of the data and help team leaders focus on elements that matter most.

Follow-up Survey: Behavior Change Index (BCI)
This is a web-based follow-up program that is a brief assessment administered several months after participants have received their results and have made their action plan public. The BCI increases levels of commitment and personal accountability for implementing an action plan, and creates a feedback loop that facilitates self-improvement.