Finding employees who demonstrate a propensity for customer service
is important in developing and enhancing the reputation of your workforce.
As part of the Kenexa Performance Indicators suite, Kenexa Customer Service
Indicator is an optimal tool for identifying individuals who will interact well with
customers and provide exceptional customer service to drive high performance
in your organisation.
Kenexa Customer Service Indicator
Benefits
-
Confidently select employees who will enhance customer service
in your organisation
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Improve customer satisfaction and overall business performance
-
Avoid costly mistakes related to incorrect hiring decisions
-
Identify individuals who will interact well with customers and provide
exceptional customer service
Features
Tap Into Critical Components of Teamwork.
Agreeableness: The propensity of an individual to be cooperative and good
natured; a personality trait that promotes pleasant, gracious and
accommodating behavior.
Conscientiousness: The propensity of an individual to be detail oriented,
achievement oriented and dependable; a personality trait that promotes
honesty, attentiveness and dedication.
Biographical Components: Biographical items designed to measure past
performance, experience level and educational history.
Drive Customer-Focused Business Performance
Ensure that the employees you hire to interact with customers are
driven to deliver professional, polite and solution-focused customer service.