Kenexa is dedicated to exceeding our clients’ expectations. We have the proven resources and expertise to help organizations improve customer loyalty and revenue, improve the bottom line and develop customers for life.

Kenexa’s Standard Customer Research Projects include:

• Business to business
• Competitive studies
• Consumer research and surveys
• Customer satisfaction and loyalty surveys
• Customer segmentation
• Focus groups
• Internal customer service
• Linkage studies

Expertise
Our consultants and project management staff have many years of experience working within a variety of industries, gathering data using numerous methodologies, managing state-of-the-art reporting and delivering strategic executive presentations and action plans.

Flexibility
Every client project is customized. We develop survey instruments and analysis that will work with each agency's timeline, promote the organization brand and focus on the areas of customer loyalty and satisfaction that are most critical to each organization.

Innovation
We have developed state-of-the-art reporting and systems, and have significantly invested in these systems during the last few years. Our analysis and comprehensive linking studies are best of breed and highly admired within the industry.

Customer Satisfaction/Loyalty Survey Capabilities

Survey Planning/Content Development

• Professional account team includes consultants, project manager and survey support team.
• Survey content development includes developing new survey content or reviewing and modifying    current survey content.
• Survey sample size and methodology that compliment customer base

Administration/Data Collection

• We offer a variety of administration methodologies including telephone interviewing, interactive voice response (IVR), Internet, paper and point-of-sale administration.
• Multiple data collection methodologies and languages can be used simultaneously.

Reporting

• Standard reports are available in a variety of graphical formats or data tables.
• Kenexa Retail Unit Report has high impact data provided in a concise and easy-to-interpret format.
• Kenexa Online Dynamic Reporting (KODR) gives real-time ad hoc reports for survey administrators.
• Comment Reporting includes Verbatim, coded, and detailed analysis.

Action Planning/Behavior Change/Linkage Research

• Key Drivers: Identify leverage points for improving satisfaction/loyalty
• Executive presentation: Detailed summary and interpretation of survey results
• Survey Scorecard: Web-based tool to help managers act on data and track progress
• Linkage Research: Analyses that link customer and employee survey results to business metrics