Kenexa believes that predicting applicants’ behaviours is just as important as determining their typing speed and accuracy. Kenexa has studied employees in call centres and has developed specific Behavioural Success Profiles for outstanding call centre providers. This process is efficient and allows organisations to use a validated system that has been linked to job performance measures, such as absenteeism, customer satisfaction, retention and worker compensation.

Kenexa also offers services that assist organisations in recruitment, screening and rapid deployment of new call centre operations. We provide experienced recruitment staff and technology to select and establish new centres or to maintain full employment at existing centres.