Jack W. Wiley, Ph.D., is the Executive Director of Kenexa Research Institute. Dr. Wiley is recognised internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and business performance. He has more than 30 years of survey research experience in health care, financial services and retail industries.
Dr. Wiley has written several articles and book chapters on survey research topics and has made numerous presentations to professional associations. He is a member of the Society for Industrial and Organisational Psychology, and the Human Resources Planning Society. Wiley holds a Doctorate degree in organisational psychology from the University of Tennessee and is a licensed consulting psychologist.
Anne E. Herman, M.A., serves as a research consultant for the Kenexa Research Institute. Ms. Herman has consulting experience in performance management, organisational assessment and change, creativity and innovation, employee selection and promotion, organisational strategy, programme evaluation and statistical methodology. Her research interests include problem solving and decision making, creativity and innovation, leadership, organisational motivation, survey design and programme effectiveness. Ms. Herman has spoken at many conferences and her research has appeared in several publications. She has taught graduate and undergraduate courses in leadership, business strategy, organisational behaviour and behavioural statistics.
Ms. Herman is a member of the Society of Industrial and Organisational Psychology, Academy of Management, American Psychological Association and the Organisation Development Network. She holds a Master of Arts degree in psychology and is currently a Doctoral candidate in industrial and organisational psychology at the University of Nebraska-Lincoln.
Brenda Kowske, Ph.D., is a research consultant for the Kenexa Research Institute. Dr. Kowske specialises in conducting valid and reliable research that informs talent decisions to improve overall organisational performance. Based on her extensive consulting experience, she has successfully tailored online survey processes for strategic decision-making and workforce insight, including survey design, administration, data analysis and reporting; created valid performance measurement systems and metrics that differentiate employees and conducted talent analytics for compensation, promotion and development decisions. Before joining Kenexa, Dr. Kowske held previous consulting positions at Personnel Decisions International (PDI) and the National Research Centre for Career and Technical Education, and the Minnesota Centre for Survey Research.
Dr. Kowske has published numerous white papers and articles for academic and professional journals. She is a member of the Academy of Management, Academy of Human Resource Development, American Psychological Association and Society of Industrial Organisational Psychologists. She holds a Doctorate in human resource development and a Master of Education from the University of Minnesota.