Competencies are clusters of behaviours that lead to effective job performance. Because competencies are directly observable and easy to understand, they form the cornerstone of Human Resources activities to improve performance across the entire organisation. Competencies support a fair, reasonable and consistent approach to:

• Recruitment and Selection
• Recognition and Reward
• Performance Management
• Development, Succession Planning and Talent Management
• Organisational Change 

Kenexa’s consultants specialise in working with each organisation’s key stakeholders to develop custom Competency Models that can be cascaded through the entire employee lifecycle. For organisations that do not have the resources or time to develop a customised model, Kenexa also has a research-based Competency Framework that utilises Behaviourally Anchored Rating Scales to enable the understanding of complex behaviours.