Kenexa offers a variety of consulting, training and technology options that help organisations fully leverage survey results and meet core business objectives. One of our primary goals for consulting and support is to build internal capability to drive ongoing use of survey data.

Driving business unit and manger improvement is the most important goal of the survey process. We strive to help our clients understand and act on their survey results. There are several elements in Kenexa’s recommended behaviour-change approach, and our consulting and support teams assist companies every step of the way.

Action Planning
We provide organisations with information and tools to design appropriate action plans from the top down. We recognise that events immediately following data collection are of greatest value to organisations. Our consulting and support teams’ knowledge and efforts, combined with their understanding of the employee engagement process, can greatly enhance the efforts of the senior executive team in maximising the ROI of the programme. Kenexa’s ultimate goal is to transfer our knowledge of employee engagement programmes to organisations, creating local experts in each division.

Kenexa Behaviour Change Index
Another component of our ongoing analysis and behaviour change programme is measuring employee perceptions of the action planning and change process, and completing analyses of those perceptions to predict future increases in engagement.

By comparing the scores on the KBCI with levels of subsequent improvement in employee engagement,
management can learn:   

• How effective was the overall programme?
• What was the rate of management participation?
• What was the quality of management participation for each recommended step?
• What aspects of the overall programme were most effective in driving improvement?

With this information, the success of the programme can be objectively evaluated, specific refinements and improvements can be identified, and managers can experience additional direction and accountability for future participation.

Survey Champions
Survey Champions is a training programme designed to help create internal champions of the process that facilitate the rollout of the action planning and behaviour change programme.

The Champions programme is a classroom-style workshop that trains internal facilitators on content delivered by Kenexa’s consultants and trainers. Kenexa will create a customised training curriculum, which includes guidelines for interpreting the data, suggested formats for group meetings, focused listening questions for use in feedback sessions and extensive direction on developing action plans. Action planning guides will be delivered using a paper-based medium, and will be customised to meet your specific goals and requirements.

Modules Include:

• Understanding results
• Survey results
• Sharing/discussing results
• Planning feedback meeting
• Tips for soliciting feedback
• Focused listening questions
• Developing an Action Plan
• Setting goals
• Do’s and don’ts of creating an action plan

Tracking Action Planning Effectiveness
All materials supplied to your managers are designed to be easy-to-use and do not inhibit operations in each business unit. To achieve this, the process must make sense to the manager. The data has to be easy-to-understand, the action planning goals must be fair and consistent, and each manager needs tools required for improvement.

To facilitate the usefulness of the data, each report, training session and action planning portal is geared toward the creation of a manager’s action plan. We place emphasis on key priorities so managers do not get lost in the data. Companies that improve are focused on results with more compact surveys that target key behaviours and business metrics.

Managers typically want answers to the following questions:

• How well did I do? Are my results better or worse than last time?
• Where do I stand compared to my peers and the company as a whole?
• What should I focus on in my action planning and how do I get better?

Kenexa’s approach for measuring and validating the effectiveness and success of the survey process involves a variety of steps and can be tailored to specific organisational circumstances. The ultimate success of survey programmes is increasing levels of engagement and establishing linkage between those increases and corresponding improvements in overall business performance.