Because many organisations realise that future job applicants may also be loyal customers, it is important to provide great customer service. Even more important is to provide a positive recruiting experience for potential candidates. Whether or not the candidate is hired, the recruiting experience can have a profound impact on the individual’s view of the organisation.

Kenexa’s Candidate Experience Mystery Shop solution is similar to mystery shopping that retailers use to ensure great customer service. Kenexa helps organisations ‘shop’ their recruiting and staffing processes by conducting multiple scenarios including:

• Applying to the company’s website
• Engaging in the entire recruitment process
• Ensuring candidates receive the quality of care and service that organisations expect